Anonymous
map-marker Colorado Springs, Colorado

Shady, poorly managed, barely educated, understaffed

This company is a total joke. They have let my taxes go passed due, my insurance lapse, the average hold time is 15min plus only to have a representative transfer you to a loss mitigation department that doesnt even have their own line? Ask for an insurance or escrow department -"they dont take calls". The place is a total joke. Now they sent me notice Im transferring to Shellpoint. Upon research Ive discovered it will be the same company simply changing their name. Not shady at all.... More like not suprising with all these complaints. Hopefully they get some new management at least to give the place some sort of structure. I feel sorry for the employees though, who are usually quite pleasant. I seem to get the same people regardless of issue and they clearly have no business minded individuals over them because there's never any answers,only apologies and excuses.
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1 comment
Guest

I just got a call from Shellpoint Mortgage Service, I was transfer to them about two month, I got Mr. Michel call my house and talk like he was a collection company saying that everything he gets will be used against us, so I pick up the phone and talk to him and ask him if I was late on my payments he say no and that this is how Shellpoint Mortgage makes their call to remind you that you have a payment to make and not because is late.

I ask to talk to his supervisor and the same issue, they don't have any management tactics or understanding of how to talk to their clients, I wish they would have never sold my account to Shellpoint Mortgage, this company is just a Joke.

Amy B Edk

Escrow check sent to sold property then wrong address

My loan paid off with resurgent 8/16. I called 8/21 to ask about escrow check and they said it was in process. I call back the 22nd and i'm told it's been mailed to sold property address. They've known where to send my bills for years now!!! I was getting lied to hung up on calls not returned and actually told they can't put a stop payment on check that's been mailed to wrong address!!! I find out fri sept 3rd that a second check was mailed out but they can't tell me when!!! I talked to them yesterday and find out they mailed it 8/27 to wrong address 2nd time!!! I offer even though not my fault to pay for stop payment and wire fee. They actually tell me they can't do that and how were they suppose to know where i live. Unbelievable. You know that address you sent all bills i got. Then i find out someone went into their computer and changed my mailing/ home address has been changed by someone after closing to my sold property address! Then i ask if someone gets check and cashes it how long would i have to wait then? This is classic a sr manager at home office tells me that can't happen". I couldn't even believe the guy had any position!!! I said well i use to manage a payroll advance store and people get away daily using false id etc. so he's checking into if they can stop payment!!! Remember these are professionals!!! I'm waiting for a call back. So far i owe$50 late charge cause i couldn't pay rent and nsf fees and late charges on bills. The kicker is i have severe fibromyalgia-chronic pain- i have it everyday of my life. I have no money to get my meds or treatments which keeps it bearable!!!! Ungodly pain!!! Thanks for lying! My family use to own a savings bank. I've worked every job in it including loan servicing. I have never seen such incompetence!!! I was actually told how could another dept know where i live!!! I said you're too big then if your departments can't communicate! I advise no one to use a company who lies and doesn't call back as promised. If they get me my money by wiring or overnighting by tomorrow. I'll be back. Just for the record all the women at the general number were the ones lying and not calling back and hanging up on me. The woman who answered the home office phone gets an a+. The sr mgr should be in a different but he was polite!!! Amy burdsall
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Amy B Edk
map-marker Lincoln Beach, Oregon

Escrow refund after loan closed.

I am retired from mortgage lending. I have worked all aspects loan processing, loan officer, loan closer, loan servicing.

My loan was paid off last fri aug 16th.

I was informed today it could take up to a month to refund!

So my loan is paid off and part of paying off a loan is reimbursing escrow left. This rule is totally bogus. We had peoples escrow checks right away!!! There is NO acceptable reason to take a month unless you're going to pay me interest on funds i'm due now!!!

My family's savings & loan we use to own put people first!!!

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Amy B Edk

Escrow lies causing pain and suffering

The update is due to my escrow check having been sent out a second time to a wrong address. I was served an eviction nofice today for $550.00 to be paid by 9/14 or i'll be evicted for not paying my lot rent for the phone.

Also i have severe fibromyalgia. Daily chronic pain. I'm out of meds i have no money for treatments to try to keep pain under control. If you're a praying person please pray resurgent will do the right thing and put a stop payment on the check to my street but different.

Except for my mobile home community up and around my neighborhood and street 90% of murders for the city take place within a five minute radius of us! I live in a good family oriented community! The street is loaded with drug dealers *** and drug dealers. Now do you honestly think if a person like that got ahold of my check they're just going to write return to sender and drop in the box.

And you won't put out a stop payment and wire me my funds. Have mercy giant company!!!

Amy burdsall disabled and on fixed income. You blew it fix it!!!

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Anonymous
map-marker Calgary, Alberta

Financial Ruin

My Name is Perry and I have recently applied for a mortgage and have found out that I have a 12,217$ outstanding debt to Resurgent Capital Services, for what??? I contacted this company and they have nothing on file for me, will they remove this from my Bureau? No, and why I ask, funny thing...no one can answer any of my questions! I want to know what gives anyone or any company the right to destroy innocent peoples lives??????????? I have no outstanding debt with anyone for this outrageous amount of money and because they are trying to scam people for whatever they can get, they are ruining many lives and getting away with it! I will not under any circumstances be taken by this company for 12,000 plus dollars. So therefore, Resurgent Capital Services, if you want to further this accusation against me, I suggest you forward a letter or call me within 14 days from today, Jan 6, 2012., if I do not receive anything from you, that would only be because you have nothing on me and then I will be suing the *** off of you!!!!!!!!!
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3 comments
Guest

so my question is they keep saying that my parents owe two months of payment and funny we have the check n confirmation numbers and we call and they cant answer any of our questions. They keep saying wrongly stuff and its making us very suspicious. im just now worried and suspicious of all.

Guest

This happens way too often when loans are sold. I'm guessing they bought your loan servicing!

Amy burdsall

Aburd1979

Guest

Resurgent Capitol is one of many names these people go by. They claim to be a "debt collector", however they are one of those companies that supposedly buy a debt from a company that you have previously supposedly owed.

Best thing to do is to send them a certified letter, RRR, advising them you are asserting your rights under the Fair Credit Reporting Act and to not contact you again. If more people did this most of these ripoff companies would shut down.

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tjgrd
map-marker Roseville, Michigan

$10,080 and climbing

I received a notice from Resurgent stating that we owed them $10,080. I called them and they couldn't help me and refered me to LVNV Funding, to whom I called.

All they would tell me is that the account was opened in 1990 and was for about $4,000, but couldn't provide any more detail besides a written letter saying the difference is interest.

I've sent both places a letter telling them that per the statue of limation they could not collect on this bill (which I don't). Now I got another letter stating they want to discuss my information (letter) with me and to call within 21 days or they may resume collections on my account.

I'm filling a complaint with the state.

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1 comment
Advaith Dsq

Resurgence LVNV claims a debt that I paid in full is due to them.

If you are a VICTIM OF THESE BULLIES that REVIVED A DEBT FROM THE DEAD.

They are BULK JUNK DEBT COLLECTORS or as fishermen call them BOTTOM FEEDERS.

Stop their letters by:

(1) Provide Nothing as they take information provided and produce documents (see all complaints on posts) and suites.

(2) Contact the Federal Trade Commission: Consumer Complaint Division as they need open cases to investigate this agency.

(3) Contact the Greenville, SC Better Business Bureau as this is the main office for this Company.

(4) Contact Debra Ciapi the Compliance Officer fro Resurgence at 55 Beatti Place, Greenville, SC 29601

They have ten days to respond to a BBB Complaint and if they have not had time to recreate a file your chances of removal is better.

Remember the LOCAL OFFICE gets paid a percentage of what they collect. So creating documentation based on what you tell them as was in my case increases their pay checks. :upset

Ayrabella Ygz
map-marker Richardson, Texas

Resurgent Services and other debt collectors

Debt collectors could make it easier on consumers and themselves. If a person could pay off the debt and have it removed from their credit report, they would have a lot more closed accounts. They get paid, the original creditor gets paid, and the consumer can move forward. Am I missing something? They gain nothing by leaving a derogatory account on your credit report. Honest people that got in a bind financially, could bounce back. America is in dire straits, and the future looks bleak from here. Guess what Resurgent? You won't see a penny on that 6 year old debt!! I was trying to do the right thing, but I'll just wait a few more months, and let it drop off my report. IDIOTS!
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1 comment
Guest

I just found out my mortgage has been sold to Resurgent. After HSBC and Selene, can it get much worse (PS I have an 800+ credit score)

wildchild L
map-marker Fort Lauderdale, Florida

Resurgent Capital Services, LVNV is a joke

I paid off the amount owed in a settlement to Allied Interstate an affiliate of LVNV. After 6 months they contact my inlaws stating they are taking me to court even though I paid it off. Allied interstate agrees the amount is paid and LVNV even though they are affiliated with each other refuse to communicate amungst each other. I have made several attempts to get this matter rectified with no results. I have even contacted the local news of the dilema of which I still have yet to here from them, and I hope I do because I would like to help others in the same position as I am with these collection agencies that think that the consumer has no rights.
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3 comments
Guest

Who is this company that they seem to think I owe them money I don't think so not for skin care products or anything else can anyone me and tell me who these people are I have a balance owning these people according to my credit report and it is not a small fee. Sincerely frustrated and pissed off.

Guest

Always know the law of the Fair Debt Collections Practices Act, 15 USC 1692 Section 809(b). I've sent many certified letters to validate the debt and have many template letters that I send.

If you get a call, tell them to send a letter and stop calling you....they won't do it. My account has been trading more than a stock on Wall Street. Today, I was told by another company "JC Christiansen" that they got my account from LVNV Funding.

I don't talk with anyone; I tell them to send me a letter (and they don't -- they are SO rude!). Just keep sending the certified letters and sooner or later they will go away

Guest

Like the Scarecrow in the Wizard of Oz, the self-appointed supervisors at resurgent capital in Greenville, South Carolina, try to instill fear in other people, attempting to scare people into wiring them money right away. Lvnv funding is a clever name closely tied to the resurgent folks.

Just who are they trying to fund? Don't be intimidated by their sneaky bag of tricks. Read all you can about what other consumers have said about the resurgent ploys and practices. I found that resurgent capital or "their affiliates" would not do anything to benefit me in any way, even if I gave them money.

Do you want to give them a bailout with your own money? Do you want to give them profit from your resources?

Are they worthy of that? I chose not to and feel happy with my choice.

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