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1.3

I had a loan through American General, then it was sold to Springleaf financial. American General had placed a judgement on my account while I was out of work.

Resurgent purchased the loan and hired leading edge recovery systems to keep collecting the payments. I had been paying my account for over 1 year with auto withdrawal without any issues. Once I paid the entire loan off back in April 2014, I have been trying to get the judgement removed. I was sent to my local courthouse to get a copy of the judgement and mailed it to them with the payoff letter from leading edge recovery.

I have called several times trying to get closure without any luck. On October 22 I spoke with a representative named Cheryl who assured me it would be taken care of in 5 business days. Today December 1 I went back to the courthouse and it still has not been cleared. I called and spoke with Valerie about the previous dates and conversation and all she could tell me that they have reached out to their law firm.

I asked for their name and she would not provide it. Once I said I would hire a lawyer to represent me, she became short and asked is there anything else that she could not help.

Reason of review: Poor customer service.

Location: Richmond, Virginia

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